Privacy Policy

Privacy Notice for Gleam Team Cleaning

At Gleam Team Cleaning, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Notice explains how we collect, use, and safeguard your personal data when you use our cleaning services for your private home.

Who We Are

Gleam Team Cleaning is a cleaning services provider located in Henlow, Bedfordshire and can be contacted at 07935 746794 or info@gleam-team-cleaning.co.uk 

For the purposes of data protection law, we are the data controller responsible for your personal data.

What Personal Data We Collect

We may collect the following types of personal data from you:

• Contact Information: Your name, address, email address, and phone number. This allows us to communicate with you, schedule appointments, and provide our services.
• Service Details: Information about your cleaning preferences, specific cleaning needs, and any access instructions for your property. This helps us to tailor our services to your requirements.
• Payment Information: If you pay us directly, we may collect your bank details or other payment information to process payments.
• Communication Records: Records of our communications with you, including emails, phone calls, and text messages. This helps us to manage our relationship with you and address any queries or concerns.
• Access Information: If you provide us with keys or access codes to your property, we will keep this information securely for the duration of our service provision.
• CCTV Footage (if applicable): If your property has CCTV that captures our staff while providing services, this may constitute personal data. We encourage you to inform us if such systems are in operation.

How We Use Your Personal Data

We use your personal data for the following purposes:

• To Provide Our Services: To schedule and carry out the cleaning services you have requested.
• To Communicate With You: To confirm appointments, provide updates, respond to inquiries, and address any issues.
• To Process Payments: To bill you for our services and manage payments.
• To Improve Our Services: To understand your needs and preferences, and to improve the quality and efficiency of our services.
• For Security Purposes: To ensure the safety and security of our staff and your property (e.g., managing access).
• To Comply with Legal Obligations: To meet our legal and regulatory requirements.

Lawful Basis for Processing Your Personal Data

We will only process your personal data when we have a lawful basis for doing so. These bases include:

• Contract: Processing is necessary for the performance of a contract with you (i.e., providing our cleaning services).
• Legitimate Interests: Processing is necessary for our legitimate interests, such as managing our business, improving our services, and communicating with you effectively, provided that your interests and fundamental rights do not override those interests.
• Legal Obligation: Processing is necessary for us to comply with a legal obligation.
• Consent: In some cases, we may rely on your explicit consent to process your personal data. If we do, we will ask for your clear and informed consent. You have the right to withdraw your consent at any time.

How We Share Your Personal Data

We may share your personal data with the following categories of recipients:

• Our Employees: Our cleaning staff and any subcontractors we use to provide the services. They will only have access to the information necessary to perform their duties and are bound by confidentiality obligations.
• Payment Processors: Third-party payment processors to facilitate payments.
• Legal and Regulatory Authorities: If required by law, we may disclose your personal data to regulatory bodies or law enforcement agencies.

Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it against unauthorised access, loss, misuse, or alteration. 

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will depend on the nature of the data and the purposes for processing it. For example, we may retain your contact details for as long as you are a customer and for a reasonable period afterwards for administrative purposes. Payment information may be retained for a longer period to comply with financial regulations.

Your Rights

Under data protection law, you have several rights regarding your personal data, including:

• The Right to Access: You have the right to request a copy of the personal data we hold about you.
• The Right to Rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
• The Right to Erasure ('The Right to be Forgotten'): You have the right to ask us to delete your personal data in certain circumstances.
• The Right to Restriction of Processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• The Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• The Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Rights in relation to automated decision making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Exercising Your Rights

If you wish to exercise any of your rights, please contact us using the contact details provided above. We will respond to your request without undue delay and within one month of receipt of your request, unless there are grounds for an extension.

Complaints

If you have any concerns about how we process your personal data, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at:

Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Website: https://www.ico.org.uk/ Helpline number: 0303 123 1113

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes. The latest version of this Privacy Notice will always be available on our website.

Contact Us

If you have any questions or concerns about this Privacy Notice or our data processing practices, please do not hesitate to contact us at 07935 746794 or info@gleam-team-cleaning.co.uk